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The moment will arrive on 1 January 2020: Swisscom is transferring its Customer Field Service (CFS) to cablex. This makes the company Switzerland’s number 1 in the construction of network infrastructures and on-site service.
The merger of cablex and CFS and the related takeover of 1000 employees means another milestone in the expansion of cablex's expertise and clout. Today, cablex already has highly trained technicians who provide outstanding customer service and help customers find solutions to their problems. This expertise will be expanded even further by the merger. Hence, cablex is even better able to offer comprehensive solutions from a single source and assume continuous responsibility in the customers' field service ecosystem. "With this, we at cablex are not only faster than the competition, but we can also provide better quality," says Daniel Binzegger, CEO of cablex.
New, customised solutions for customers and digital Transformation
With its new, customised offers, cablex plans, builds and maintains high-performance ICT and network infrastructures for customers from a wide range of markets, thus remaining true to its traditional business. In addition, cablex is using the opportunity of being able to make even more attractive offers to future customers in the area of the Internet of Things, smart home installations, smart metering or also indoor networks and expertly accompanying them in the implementation of a wide range of Projects.
This applies in particular to the digital transformation. Here, cablex is already offering solutions today with BIM (Building Information Modelling) for the digital recording and management of buildings over the complete LifeCycle.
As Switzerland’s number 1 in on-site service and network infrastructure construction and maintenance, cablex stands behind Switzerland as a place of work and continues to invest in the jobs and further education of now more than 2500 employees. That is the only way to provide first-class services for the benefit of customers in the future as well.