Quality and acceptance tests – getting the basics right

Perfect quality and a smooth handover are a matter of course for us. cablex manages your quality and acceptance tests using certified processes.

We perform the acceptance tests together with the customer. The results are recorded and only when the customer is satisfied, in all respects, is the system officially handed over.

Reliable measuring systems and conclusive documentation

After we have successfully built or installed the infrastructure, we take measurements, perform the final inspection and go through the acceptance process with the customer and the public authorities. Upon request, we also offer all measurements for copper cables in accordance with the ETSI standard.

To ensure that the basis for maintenance, service and on-call service is always up-to-date, any subsequent work or changes are added to the plans and schematic diagrams.

Place your trust in a certified partner

The cablex quality management system is certified to ISO 9001:2008 and provides the basis for all day-to-day processes. We ensure the high quality of all our work with our multilingual system used throughout Switzerland. The environmental management standard (ISO 14001:2004) is implemented in cooperation with Swisscom.

ISO 14001

Service organisation

We are available for you whenever you require us – 24 hours a day, 7 days a week.

To ensure that your infrastructure systems always function smoothly, we maintain a modern service organisation. We detect problems early on using modern measuring and testing equipment, and are then available to resolve the issue.

Our services are not just limited to rectifying faults; we also offer preventive maintenance contracts. These include a maintenance and on-call service that operates 24 hours a day, 365 days a year, so that you can concentrate on your business without having to worry about problems.

Preventive maintenance

Preventive maintenance is an important part of ensuring that networks remain operable at all times. Active components are checked and defective components located and replaced – this reduces the risk of downtime, increases the product lifetime and optimally ensures availability and security.

Central standby office – ready to provide service throughout Switzerland

Thanks to our 24/7 on-call service and extensive network of service offices, we can keep downtime to a minimum in the event of faults. When a customer calls our service hotline, our local service technicians are notified immediately. Remote resolution of the issue or an on-site visit by our service personnel takes less than four hours anywhere in Switzerland (depending on the service contract with the customer).

Multilingual Service Desk (cablex Front Desk) (D / F / I / E)

Our staff at the cablex Front Desk are always just a phone call away. 24 hours a day, 7 days a week, our specialists are on hand to receive calls and initiate steps to resolve whatever problems customers may have. This is done using our individually configurable Trouble Ticket System (TTS). The system records all actions taken and documents all steps involved in resolving the problem; this information can be viewed at any time. The steps to be taken in any particular case are defined in a joint Service Level Agreement (SLA) that describes the basis of the service.

Typical hours of the cablex Front Desk

SPOC (Single Point of Contact)

Our Front Desk acts as an SPOC (Single Point of Contact). The Front Desk is in direct contact with our 20 locations around Switzerland and can quickly activate local service personnel to resolve issues or perform services. Remote resolution of the issue or an on-site visit by our service personnel takes less than four hours anywhere in Switzerland (depending on the service contract with the customer).

Trouble Ticket Management

The cablex Front Desk ensures that all trouble tickets are handled according to the customer's contract. All steps are documented and can be tracked. This also means that the service from cablex can easily be evaluated and followed by the customer. cablex creates a KPI report for the customer on this basis regardless of the contract.

Well-connected service personnel

Our service technicians in the field are electronically connected with the Front Desk. This enables paperless processing of all incoming jobs. This eliminates interfaces that frequently lead to errors. Our service personnel are connected to the central office in real time and receive the jobs assigned to them on their mobile devices. All data is processed in our IT system and can be tracked.

Electronic interface to your own IT system

cablex offers the option of integrating our Trouble Ticket System (TTS) with your own IT system. This ensures that you, as the customer, also enjoy nearly real-time access to the measures initiated by cablex as well as to the billing system. Adaptation of the interface is conducted together with our customers following an extensive assessment of requirements.

Service Level Agreement Management

Customer satisfaction is the number-one priority for cablex. The services defined in an SLA are therefore comprehensively documented and compared with the agreed parameters (KPIs). Our approach without media discontinuity makes it possible to measure the performance of cablex in real time and compare it with historical data; this enables cablex to continuously optimise processes so that we can provide even better service to customers in the future.