Eliminating faults in the network to ensure uninterrupted communication for customers is the top priority. At cablex, this process is ensured by efficient coordination between the "Planning & Control" and "Dispatching" departments. These departments play an important role in preparing the orders for the technicians in the field.
Mehrere Teams mit einem Ziel: eine Störung zu beheben
From receipt to rectification of a fault.
When the end customer reports a fault to the telecommunications service provider, our technicians are already almost ready to set off. But before the orders can be handed over to the specialists in the field, they are prepared correctly by the "Planning & Control" department and then assigned correctly by the "Dispatching" department. Their efficient coordination ensures that customer faults are rectified quickly and professionally.
Planning and Control team.
The Planning & Control team is the operational hub between the customers and the company (specialist organisations, Dispatching and field staff). The team's main task is to determine resource requirements by analysing customer orders and integrating this information into the systems. This ensures that cablex has sufficient capacity to take on the tasks that arise. The team also coordinates and organises the work processes to ensure that all orders are completed on time and efficiently.
Dispatching team.
As soon as the resources are provided by Planning & Control, the orders are handed over to the Dispatching team. Our colleagues ensure that the technician receives the order with the right quality and the right materials at the right place, at the right time and at the right cost. Ecological and economic principles are also taken into account in order to maximise resource efficiency and reduce CO2 emissions. For example, by avoiding rush hours and with efficient route planning.
The smooth processing of a fault report requires close cooperation between different departments, such as Workload Management, Dispatching and technical teams on site. This process enables faults to be rectified quickly and professionally to ensure a high level of customer satisfaction. We are proud to be able to offer our customers this seamless service.
