Colt - Hero 16-9

In action for Colt for seven years.

Hundred percent reliability in hard- and software installation and configuration of various Colt services: This was one of the most important decision criteria of Colt Technology Services for cooperating with cablex seven years ago! We ensure that the high customer expectations are met round the clock with seven ICT technicians and two order managers.

Martina Strazzer 1-1
Author Martina Strazzer

The powerful Colt IQ network connects 222 cities and 32 countries with more than 1000 computer centres, 51 metropolitan area networks and over 31 000 buildings in the largest business centres of Europe, Asia and North America. Having a reliable partner with extensive ICT know-how in the various countries is indispensable for the IT and telecommunications provider Colt. The cablex team is in action for Colt throughout Switzerland and the correspondence language is English. 

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From planning to handover to the customer.

Our seven ICT technicians receive their orders daily from the Colt dispatchers. The work is performed with an order and planning program, ensuring that all installations, switchovers, fault tickets, night work or absences are visible at all times to all parties concerned. Our cablex technicians plan their orders independently based on priority levels and check the line routing in the Colt network in the XNG (network management software).

The pre-configuration is installed on the devices in the workshop to enable the Colt technical support to access it later. The use of many different device types over the years because of technological changes represents a daily challenge. Once the devices have been prepared, the installation and final configuration are organised.

Before an order can be completed, various tests by measurement equipment are conducted, which can vary a great deal depending on the technology ordered and Internet speed. Only when everything is running error-free are the measurement results uploaded to the Colt server, making it possible to successfully close the order. 

Colt - Geräte

Gregor Schär works with great enthusiasm and commitment as ICT technician in the cablex Colt team:

Every day is a new challenge and simultaneously a gift. We are constantly educating ourselves to keep pace with the latest technologies and trends. The team spirit and cohesion in this project are outstanding.

Gregor Schär, ICT technician.

24/7 on-call service.

A different technician has on on-call service every week. A change is made every 5-6 weeks. The on-call technician takes care of the correspondence for incoming queries, coordinates the planned works or trouble tickets from 5.00 p.m. to 8.00 a.m. and carries this out independently. 

He cooperates closely with the technical support "second level", the NOC (Network Operation Center) and TAC (Technical Assurance Network) "third level". Replacement material needed is requested from the technical support and delivered by DHL. All of the work listed here is carried out in spoken and written English.

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Successful deployments depend on close cooperation with Colt support units in Switzerland and other countries and within the experienced cablex team. 

We are very proud of the extremely positive customer feedback from Gregor Zweifel, Manager Service Delivery at Colt Technology Services in Zurich:

During our seven-year cooperation, cablex has succeeded in providing individual, targeted service through the recruitment of capable employees who can be deployed quickly. I experience a skilled and reliable cablex team that also implements demanding solutions with the trust built up with our end customers every day.

Gregor Zweifel, Manager Service Delivery at Colt Technology Services in Zurich.

Vier cablex Mitarbeitende vor Spleissbus

Major incident – working hand in hand until the network is up and running again.

On the weekend of 21 June, several debris flows occurred in the Misox valley in southern Graubünden following heavy storms. Our technicians report.

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From the Uetliberg to the roof: Kornel shows how smart energy works.

In this episode of the series "Insights – our management up close", we go on a mountain bike tour.

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Techniker vor der Jungfrau Stage am Greenfield-Festival

We were at Switzerland's biggest rock and metal festival.

This year's Greenfield Festival attracted around 84,000 visitors to Interlaken with top acts like Green Day, Bring Me the Horizon and The Prodigy.

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Creating a future-proof infrastructure with cablex.

Stefan Nünlist

Stefan Nünlist networks with employees and projects.

Stefan Nünlist's first few months in his new position were all about "meeting and greeting".

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Zwei Techniker halten einen alten Stromzähler und einen neuen Smart Meter in den Händen.

Precision is required – every move is perfect.

The smart meter contract for the City of Lucerne's energy supplier is challenging.

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Zermatt 2024 - Hero 3-4

cablex job done – now the festival is on.

There are hardly any events or festivals in Switzerland that do not involve the cablex technician team.

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cablex Academy 24-9

cablex Academy.

The cablex Academy teaches specialist skills (competences) in the fields of network construction, service and installation. Here, focus is on the area of network construction for telecommunication.

Hero Smart Meter 24-9

Intelligent energy meters from smart cablex.

Smart meters make it possible to check electricity consumption remotely at any time

Martin mit Velo und seinem Vorgesetzten Markus an der Unfallstelle.

A bike ride with consequences!

A very personal story from the professional life of a cablex colleague.

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Several teams with one goal: to rectify a fault.

Various departments work together from the time a fault is reported by the customer until it is rectified.

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cablex AG

Tannackerstrasse 7

3073 Gümligen

0800 222 444