The powerful Colt IQ network connects 222 cities and 32 countries with more than 1000 computer centres, 51 metropolitan area networks and over 31 000 buildings in the largest business centres of Europe, Asia and North America. Having a reliable partner with extensive ICT know-how in the various countries is indispensable for the IT and telecommunications provider Colt. The cablex team is in action for Colt throughout Switzerland and the correspondence language is English.
Our seven ICT technicians receive their orders daily from the Colt dispatchers. The work is performed with an order and planning program, ensuring that all installations, switchovers, fault tickets, night work or absences are visible at all times to all parties concerned. Our cablex technicians plan their orders independently based on priority levels and check the line routing in the Colt network in the XNG (network management software).
The pre-configuration is installed on the devices in the workshop to enable the Colt technical support to access it later. The use of many different device types over the years because of technological changes represents a daily challenge. Once the devices have been prepared, the installation and final configuration are organised.
Before an order can be completed, various tests by measurement equipment are conducted, which can vary a great deal depending on the technology ordered and Internet speed. Only when everything is running error-free are the measurement results uploaded to the Colt server, making it possible to successfully close the order.
Gregor Schär works with great enthusiasm and commitment as ICT technician in the cablex Colt team:
Every day is a new challenge and simultaneously a gift. We are constantly educating ourselves to keep pace with the latest technologies and trends. The team spirit and cohesion in this project are outstanding.
Gregor Schär, ICT technician.
A different technician has on on-call service every week. A change is made every 5-6 weeks. The on-call technician takes care of the correspondence for incoming queries, coordinates the planned works or trouble tickets from 5.00 p.m. to 8.00 a.m. and carries this out independently.
He cooperates closely with the technical support "second level", the NOC (Network Operation Center) and TAC (Technical Assurance Network) "third level". Replacement material needed is requested from the technical support and delivered by DHL. All of the work listed here is carried out in spoken and written English.
Successful deployments depend on close cooperation with Colt support units in Switzerland and other countries and within the experienced cablex team.
We are very proud of the extremely positive customer feedback from Gregor Zweifel, Manager Service Delivery at Colt Technology Services in Zurich:
During our seven-year cooperation, cablex has succeeded in providing individual, targeted service through the recruitment of capable employees who can be deployed quickly. I experience a skilled and reliable cablex team that also implements demanding solutions with the trust built up with our end customers every day.
Gregor Zweifel, Manager Service Delivery at Colt Technology Services in Zurich.