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Our troubleshooting team takes to the road for a smooth-running network.

Every day, they ensure that network functionality is guaranteed. The Graubünden Troubleshooting Team rectifies around 700 faults per year. A job that is sometimes wet and dirty, but also full of adventure. Their primary goal is to get the end customer back online as quickly as possible.

Larissa Mihalik 1-1
Author Larissa Mihalik

The troubleshooting team goes into action if there are faults on the line between the customer and the provider. They rectify faults in the underground network between the local exchange and the building entrance, ensuring that the end customer's services start working again. The causes of faults on the line can be many and varied – from mechanical damage to switching problems and cable fatigue. In rare cases, damage can also be caused by environmental influences such as avalanches, landslides or flooding. At cablex, several troubleshooting teams, distributed throughout Switzerland, ensure a stable telecommunications and internet network.

Our troubleshooting team.

Prepared for anything.

Every day brings new surprises. The teams don't usually know until the evening before where their mission will take them the next day. Early in the morning, the teams, usually in groups of two, set off to deal with the first fault. The location can be in nearby towns such as Chur or in remote areas such as the Poschiavo region. Efficient planning and team coordination are crucial. Equipped with extensive material, they are ready for any challenge. It is often difficult to estimate how long it will take to rectify a fault – it can take anything from an hour to several days.

On the road with the troubleshooting team.

Always ready for action for a stable network.

Faults are categorised according to the extent and the number of customers affected. As soon as the network fails for more than three customers, a fault is deemed a priority. This means that the team must break off the current fault case and process the prioritised fault first. For faults occurring outside regular working hours and at weekends, the team is on standby to rectify faults as quickly as possible.

We would like to thank all the troubleshooting teams for the work they do outside every day. Thank you for keeping the network running.

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cablex AG

Tannackerstrasse 7

3073 Gümligen


0800 222 444